Policies
Booking
- 25% required at the time of booking & a copy of driver's license.
- Must be a minimum of 25 years of age to rent.
- Balance is due two weeks before arrival.
- A rental agreement will be sent two weeks prior to your arrival.
Pets
- Pets are allowed only in Betsy at this time.
- No more than 2 well behaved pups, weighing less than 20 pounds each.
- No cats permitted.
Cancellation
We hate to see you cancel, but if you should cancel, it must be sent in writing to jenericadventuresllc@gmail.com. This is required to protect you and our company from accidental cancellations. We will not accept cancellations from a third party.
- You may cancel within 24 hours of booking and you will receive a full refund, minus a 4% processing fee.
- Cancellations made after the 24 hour grace period and up to 15 days before arrival date, will receive a full refund minus a 15% cancellation fee or $75.00, whichever is greater, and minus your initial 4% processing fee. Holiday deposits are nonrefundable.
- Cancellations made between 6-14 days from arrival date will receive a credit voucher for full rental amount minus a 15% or $75.00 cancellation fee, whichever is greater, to use within 1 year of date of cancellation.
- Cancellations made 5 days or less, No Shows, or same day cancellations will forfeit the full rental balance.
We do understand things happen but please remember that we are making a commitment to provide a service to you, so please be courteous and cancel within proper time frames. Extenuating circumstances will be addressed on a case by case basis and management decisions will be final. Rain, weather, or your schedule conflicts do not qualify for extenuating circumstances.
We do not issue refunds for in-climate weather including rain, cold, wind, snow, or other acts of Mother Nature out of our control, unless we are in a state mandated evacuation for our local area. If evacuation is mandatory in our area you will be issued a credit voucher only.
We do not issue refunds for early departures or late arrivals for any reason on any of our RV rentals.
Reservation dates may not be shortened after 14 days prior to arrival date or upon arrival.
Deposits are non-transferable to another guest.
In the event of a pandemic, government shutdown or an uncontrollable event, vouchers will be issued instead of refunds.
JenEric Adventures is not responsible for campground amenities (pools, hot tubs, wifi, cable, etc), changes or closures. You are renting your site, and we do not refund for campground-related issues. We will work with you in case of an emergency closure and may honor a voucher only based on individual circumstances and at our discretion. We can not control the actions of a campground or Mother Nature.
Other
- Television reception and cell service can be sketchy depending upon location of the campground. Please plan accordingly.
- We reserve the right to interchange units on your reservation if the need arises due to a repair or damage to a unit. You will be given a unit comparable or better if this occurs. In the rare case we cannot accommodate your rental, we will refund you in full. If a comparable unit or better is available you will not be refunded.
- The delivery time of the camper will be some time between 12:00 pm and 7:00 pm. We will be in contact with you as your trip approaches for a more exact time.
- Check out time for the camper is 10:00 am. However, you are welcome to stay on the camp site until the campground's check out time.
- When booking your site for delivery, it is your responsibility to book a site that is appropriate for the unit you have chosen. We do not issue refunds if we attempt to deliver and you have booked a site not suitable for the unit you have reserved.
- If you wish to stay at a residence or nontraditional campground, please call us prior to booking for special requirements- 678-696-1451.
- JenEric Adventures, LLC is solely owned and operated. JenEric Adventures, LLC is not responsible for any lost or stolen items while you are renting our units.