Policies
Booking
- 25% required at the time of booking & a copy of driver's license. Must be a minimum of 25 years of age to rent.
- Balance is due two weeks before arrival.
- A rental agreement will also be sent two weeks prior to your arrival.
Cancellation
- You may cancel within 24 hours of booking and receive a full refund, if more than 15 days before arrival date.
- Cancellations after 24 hour period and prior UP TO to 15 days before your arrival date will receive a full refund less a $75.00 cancellation fee and your initial processing fee. (Excludes holiday reservations.)
- Cancellations made between 6-14 days from arrival date will receive a credit voucher for full rental amount less a $75.00 cancellation fee to use within one year of date of cancellation.
- Cancellations 5 days or less, no- shows or same day cancellations will forfeit the full rental balance.
- In the event of a government shutdown, pandemic, or any other uncontrollable event, vouchers will be issued instead of refunds.
Pets
- Pets are allowed in: Hideout Hideaway, Murphy, Way Maker, Kletus.
- Pet are NOT allowed in Thelma or Louise.
- No more than 2 dogs, less than 50 pounds each.
- Please be responsible when bringing your fur babies with you and kennel them when you are away.
Other
- Television reception and cell service can be sketchy depending upon location of the campground. Please plan accordingly.
- We reserve the right to interchange units on your reservation if the need arises due to a repair or damage to a unit. You will be given a unit comparable or better if this occurs. In the rare case we cannot accommodate your rental, we will refund you in full. If a comparable unit or better is available you will not be refunded.
- The delivery time of the camper will be some time between 12:00 pm and 7:00 pm. We will be in contact with you as your trip approaches for a more exact time.
- Check out time for the camper is 10:00 am. However, you are welcome to stay on the camp site until the campground's check out time.
- When booking your site for delivery, it is your responsibility to book a site that is appropriate for the unit you have chosen. We do not issue refunds if we attempt to deliver and you have booked a site not suitable for the unit you have reserved.
- JenEric Adventures, LLC is solely owned and operated. JenEric Adventures, LLC is not responsible for any lost or stolen items while you are renting our units.